Privacy Policy fun36

1. Introduction

fun36 ("we", "our platform") is an online casino platform operator operating under international licensing. We are committed to ensuring that the personal information you provide to us is kept safe and handled with integrity.

This Privacy Policy applies to all users who register an account, access services, or interact with the fun36 website. By using our platform, you agree to the data processing practices as set out in this document.

2. Information We Collect

We collect personal information that you provide directly during the registration process, account verification and ongoing use of the platform. This includes but is not limited to:

• Full name as stated in your official identification document (MyKad or passport)
• Date of birth — to verify that you are 21 years of age or older before being permitted to use the platform
• Active email address and mobile phone number
• E-wallet account information (Touch 'n Go eWallet, DuitNow, ShopeePay) and details related to financial transactions
• Cryptocurrency wallet address (if used for deposits or withdrawals)
• Gaming activity details, including betting history, deposits and withdrawals
• IP address, device type and other technical data collected automatically

We may also receive your information from legitimate third-party sources such as identity verification providers, in the context of meeting KYC requirements.

3. Purpose of Data Collection and Use

The personal information we collect is used for specific and legitimate purposes, including:

• Processing account registration and verifying player identity in accordance with KYC procedures
• Enabling deposit and withdrawal transactions through available payment methods
• Providing gaming services, bonuses and promotions relevant to your account
• Detecting and preventing any fraudulent activity or unauthorised access
• Ensuring compliance with legal requirements and international licensing regulations
• Sending important notifications related to your account, transactions and policy updates
• Improving service quality through analysis of aggregated platform usage patterns
• Supporting responsible gambling programmes including betting limits and self-exclusion options

4. Legal Basis for Data Processing

fun36's processing of your personal information is based on a sound legal foundation. In general, we process your data on the following grounds:

• Contract performance — processing required to carry out the services you request, including account registration and payment processing
• Legal obligation — compliance with licensing requirements, anti-money laundering procedures and minimum age verification of 21 years
• Legitimate interest — fraud detection, platform security and service improvement
• Consent — for optional marketing communications which you may withdraw at any time

5. Disclosure to Third Parties

fun36 may disclose your personal information to selected third parties only in the following circumstances:

• Payment providers — including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay operators and cryptocurrency platforms used to process your financial transactions
• Game software providers — game studios that supply content to our platform, to the extent necessary to run the games
• Regulatory authorities — when required by law, court order or the relevant licensing body
• Technical service partners — companies that assist us with infrastructure operations, cybersecurity and data analysis, subject to strict confidentiality agreements

6. Cookies and Tracking Technologies

The fun36 website uses cookies and similar tracking technologies to improve the user experience and analyse usage patterns. The types of cookies used include:

• Essential cookies — required for basic website functions such as login sessions and secure navigation
• Performance cookies — collect information about how visitors use the website to help us improve the platform
• Functional cookies — store user preferences such as language settings and display preferences

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the usability of the platform.

7. Data Security

fun36 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• Data encryption during transmission using TLS/SSL protocols
• Password storage using one-way hashing methods that cannot be reversed
• Role-based access controls for internal staff
• Continuous monitoring for cybersecurity threats
• Data breach notification procedures that comply with international standards

That said, no data transmission system over the internet can be guaranteed 100% secure. We encourage you to use a strong password and not share your account details with anyone.

8. Data Retention Period

We will retain your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, certain data may be retained for a period set by legal requirements, including:

• Financial and transaction records for relevant legal compliance purposes
• Identity verification information required under KYC and AML procedures
• Activity logs required for fraud investigations or disputes

Once the set retention period ends, your data will be securely deleted or anonymised.

9. Cross-Border Data Transfer

As a platform operating under international licensing, your personal information may be transferred to and stored on servers located outside Malaysia. In every such transfer, we ensure that protection equivalent to these standards is observed by the data recipient, whether through a valid data processing agreement or recognised international data transfer mechanisms.

10. Amendments to This Policy

fun36 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. Any significant amendment will be communicated to you via email or a notification within the platform.

We encourage you to review this page periodically. Continued use of the platform after an amendment takes effect means you accept the updated terms.

11. Contact Us Regarding Privacy

If you have any questions or concerns, or wish to exercise your data privacy rights, please contact our data protection team through the following channels:

• Support email: [email protected]
• 24/7 live chat available directly on the fun36 platform
• Support available in Malay and English